How can we help?

All emails are responded to same day. Our live customer support chat is available from 9 am to 6 pm AEST. For urgent order issues, please include your order number in the subject line for priority handling.

Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by emailing support@peakhaven.com.au with your order number. Orders are processed same-day, with most arriving within 1–3 business days from fulfilment. Shipment protection is available at checkout for $4.95.

We’re sorry to hear that! Please email support@peakhaven.com.au immediately with your order number and photos of the damage. Photo evidence is required for all claims. Once verified, we’ll send a one-time replacement within 24 hours at no cost.

Every order includes a batch-specific Certificate of Analysis (CoA) verifying purity, identity, and quality. You can also access CoAs on each product page. If you have questions about a specific CoA or need additional documentation, our support team is happy to help at support@peakhaven.com.au.

Yes. Our self-serve bulk program at peakhaven.com.au/bulk-orders gives you 25% off 10–24 units of a product, 30% off 25–49 and 35% off 50–79, as a one-time purchase with free 3-day express delivery (adult signature required). For 80 or more units of a product, request a custom quote from the bulk page or email support@peakhaven.com.au.

While we cannot provide medical or therapeutic advice, our team can help you understand the specifications, purity levels, and research applications of our peptides. Email us with details about your research focus, and we’ll point you toward relevant product information and published studies.

Every order includes access to batch-specific Certificates of Analysis. CoAs are available on each product page and in our full CoA library at peakhaven.com.au/coa, and you can scan the QR code on your vial to open the CoA for its exact batch. If you need a specific CoA or have questions about lab results, email us with your order number and we’ll send it right over.

Every order is paid by direct bank transfer. When you place your order we’ll show you our account name, BSB and account number, along with your order number — put that order number in the reference field and nothing else, or we can’t match your payment to your order. Once the funds land we pack your order and send it express the same day. If your transfer has gone through and you haven’t heard from us, email support@peakhaven.com.au with your order number and we’ll track it down.